Resume

PROFESSIONAL EXPERIENCE

2020 - Present

Provide administrative support to the CEO and tax department & provide overflow and backup
support for other team members

Perform higher level functions, such as processing and assembling tax returns, extensions and
estimates

Prepare correspondence, such as notices, reports, and memos on behalf of the CEO

Assist in maintaining databases, spreadsheets, project management

2017 - 2019

Managed customer accounts by processing orders, providing quotes, and billing/invoicing

Prospected and generated new leads by attending monthly networking events and canvassed the local area for newly opened businesses to connect with

Off-site client consultations to discuss large scale projects and installations

Processed daily inbound client correspondence (via email, phone, and walk- ins)

2014 – 2017

Led a team of up to 18 sales representatives

Delegated daily workload appropriately to ensure maximum productivity

Resolved high stress/escalated issues when necessary to maintain strong client relationships

Conducted team meetings regularly to ensure department readiness

Conducted interviews with qualifying applicants for potential hire

2010 - 2014

Maintained military service records for approx. 3,600 marines

Processed training certificates, promotion awards, and official deployment orders

Prepared daily personnel rosters and reports to be submitted to department leaders

2021 - 2023

A.A. - INFORMATION TECHNOLOGY &
NETWORKING

2005 - 2009

HIGH SCHOOL DIPLOMA

Inside & Outside Sales
Customer Service
Project Management
Social Media Marketing
Team Leadership
Database Management
Scheduling & Calendar Management
Critical-Thinking & Problem-Solving
Proficient with computer programs
like Microsoft Office, Google Suite,
and Adobe applications